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April Price Cap rises to £1,849 – tariff changes planned, and billing pressure grows
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Households spent £110m more on bills this winter, despite lower Price Caps
Households spent £110m more on their energy bills this winter, despite lower Price Caps. Analysis from John de Bono shows that while energy Price Caps were ~10% lower, many households still saw higher heating costs due to colder weather and cuts to government support.
MHHS presents major opportunity to reshape customer energy engagement
As suppliers remain focused on delivering the biggest industry transformation since privatisation, there is a risk that the customer perspective may not receive the attention it deserves. Market-Wide Half-Hourly Settlement (MHHS) will reshape every part of the supplier value chain - but what does that mean for customers?
Video: What can you achieve with Leadership Excellence?
Immersive coaching has delivered transformational benefits at scale for our clients. In the video below, our team share their reflections on the impact of our Leadership Excellence programme, including the ‘secret sauce’ that has empowered operational leaders to unlock their true potential.
AI-Powered Leadership: Turning Insights into Customer-Centric Action
The utilities sector ranked lowest in the latest UK Customer Satisfaction Index (UKCSI), reinforcing the urgent need for sustained improvement. Many companies are turning to AI to bridge this gap - but with the risk of dehumanising interactions, how can leaders ensure a more balanced approach?
Kev Brown awarded Transformational Leader of the Year
We’re incredibly proud to share that Kev Brown has been named Transformational Leader of the Year at the East Midlands Leadership Awards 2025, hosted by TheBusinessDesk.
Celebrating International Women’s Day at BFY
At BFY, diversity and inclusion are central to our Great Place To Work culture, also being proud sponsors of the Women’s Utilities Network. This International Women’s Day, we’re celebrating the women in our team who help to deliver exceptional results for our clients, across Energy & Utilities and Deals.
~7m customers are now avoiding the Price Cap on incentivised tariffs
The number of customers on fixed and non-standard tariffs has more than doubled following the energy crisis, as suppliers introduced meaningful discounts against the Price Cap in 2024. This aligns with the gradual rise in switching activity observed throughout the year.
Why is energy debt still going up?
Recent media coverage is recycling something that as an industry we’ve understood for a while – energy debt is still going up. But why? Compared to 2 years ago the macro economic picture is positive – prices have fallen significantly and incomes are outpacing inflation. This should all be driving debt down, but it’s growing.
UKCSI shows Utilities must bridge customer satisfaction gap
The latest UK Customer Satisfaction Index (UKCSI) reveals a stark picture for Utilities, against a backdrop of political and regulatory pressure. While 31% of customers across all sectors are willing to pay more to receive excellent service, Utilities continues to rank lowest in customer satisfaction. With service failures now costing UK businesses £7.3bn monthly, and Utilities lagging behind in how its customers perceive it, the need for change remains difficult to ignore.
Improving billing accuracy as potential Ofgem changes pose £200m+ risk
Suppliers may need to increase 'billed to actual' performance by 10%, if the back bill window is reduced to 6 months by Ofgem. See how to mitigate the commercial and operational risks in this article, and get tailored guidance from our interactive assessment.
Price Cap set to increase by 5% (~£80) to ~£1,815 in April
We're expecting Ofgem to set the cap at ~£1,815, an increase of £77 based on wholesale prices so far in the current observation window. Current prices also suggest the cap could stay around this level throughout the year.
Service demand to rise with water bills – What next for suppliers?
Water bills are set to rise by £10 a month from April, according to this week’s forecast from Water UK - adding further pressure to household budgets. At the same time, service demand is expected to grow, making it crucial for water suppliers to prepare. As we explore below, the success of any servicing operation hinges on people and processes, but their role becomes even more vital when supporting vulnerable customers.
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