We’re proud to have been on the judges panel at the UK Customer Experience Awards for the ‘Best Customer-Centric Culture (SME)’ category, with Jonathan Paton representing BFY Group as a judge.
We heard from leaders in a variety of sectors who are constantly evolving their approach to CX, and upholding exceptional cultural standards. Congratulations to LoveAdmin who were announced as winners, up against a brilliant line up of companies who are leading the way in customer service excellence.
It’s been so rewarding to see the amount of work put in by businesses across a wide variety of sectors to demonstrate the best in CX, and a real pleasure to help choose the leading culture for customer-centricity, on behalf of BFY. Congratulations to LoveAdmin for demonstrating a fully customer centric approach that puts customer experience at the heart of everything they do, creating value for both customers and the business.
Jonathan Paton
Senior Manager
Customer experience remains a critical priority for our Energy & Utilities clients, as we head into winter with impending regulatory pressure to transform service standards, and rising bills in an already challenging market for customers.
Jonathan recently shared best practices for improving customer experience, covering service culture and communication, in our free white paper here.
White Paper: Getting ahead of the competition in a complex Utilities sector
Ofgem’s new Consumer Confidence programme has made it clear that today’s service standard aren’t acceptable. Achieving the uplift required can’t happen overnight, and the suppliers who act fastest can lead the way for the sector, while making significant cost savings and efficiencies.
Our white paper shows how this can be achieved, looking at:
- Optimising processes and communication channels, through a better understanding of customer needs and internal performance
- Leveraging technology and AI to simplify customer communication, while easing workflow and capacity
- Empowering teams to achieve leadership excellence and establish a winning servicing culture, that gets ahead of the competition
Read it in full here.
For more on the opportunities available to enhance CX in today’s Energy & Utilities sector, contact Jonathan Paton.
Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
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