We're proud to share that E.ON Next were winners at the Northern Contact Centre Forum Awards, receiving recognition for their leadership development programme, in partnership with BFY Group.
On the programme, our immersive approach has combined leadership theory with practical, hands-on coaching, moving beyond traditional learning and development methods.
Over 16 weeks, operational leaders from E.ON Next have received immersive on-the-job coaching, underpinned by structured classroom activity. BFY's leadership coaches have been fully integrated into E.ON Next's daily customer service operations, ensuring real-time learning and immediate impact.
We've achieved a 43% increase in leadership capability at the halfway stage of the programme, conducting nearly 2,000 development observations with over 350 leaders.
Alongside the improvement in leadership capability, the programme has empowered E.ON Next's leaders, and also enhanced their daily work experience, setting them up for long-term success at E.ON Next.
See the video below for a behind-the-scenes look:
Ian Barker, Managing Partner at BFY Group, said:
"We knew we had created something special when we saw a 43% increase in leadership capability, and at the accreditation ceremonies we saw leaders throwing their arms around their coaches in sheer joy for achieving the goal they set out to achieve."
This is a very proud moment, for what has been a number of years of blood, sweat, and tears going in to our leadership programme.
Ian Barker
Managing Partner
Ceremonial moments have been key to our success on this programme. Below, you can see some of the BFY team at our first accreditation ceremony in August, where we celebrated the first wave of leaders being accredited in Leadership Excellence by ILM (The Institute of Leadership and Management).
Going through this programme made me realise I’ve not focused on personal development for 10 years. In the days that have followed I’ve already tweaked my approach to certain situations and forced myself to devote quality time to my future career planning.
Head of Department
E.ON Next
I am absolutely loving this programme - I have so much more confidence and I'm learning all kinds. It's really helping me to be a better leader for my team.
Team Leader
E.ON Next
Immersive coaching from experienced industry practitioners
At BFY Group, our coaches have held leading operational roles at some of the largest suppliers in Energy and Utilities.
It’s the not-so secret sauce behind our Leadership & People Excellence offering, providing a unique, immersive opportunity to develop on-the-job, with leaders who’ve seen and overcome challenges like yours.
Having worked in operational leadership roles within energy myself, I can really relate to the challenges that our Leadership Excellence clients face on a day-to-day basis. I'm incredibly passionate about this programme and the results it's delivering.
Kev Brown
Senior Manager
Contact Ian Barker if you'd like to know more about our Leadership & People Excellence offering.
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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