We’re incredibly proud to share that Kev Brown has been named Transformational Leader of the Year at the East Midlands Leadership Awards 2025, hosted by TheBusinessDesk.
Kev has been instrumental in delivering our Leadership Excellence programme to over 350 operational leaders at E.ON Next, empowering them to unlock their potential, and drive a 40% improvement in leadership capability across customer operations.
Nominated by his peers at BFY Group, this award is a testament to Kev’s inspiring leadership style, ability to spark meaningful change, and unwavering commitment to developing others.
Congratulations Kev!
Video: Transforming leadership capability with E.ON Next
In this video, Ramona Vlasiu (COO), Chris Shead (Director of Customer Operations), and Stefan Guy (Director of Debt) highlight how Leadership Excellence has helped to drive a high performance culture at E.ON Next.
Kev Brown: Delivery Lead on Leadership Excellence
Kev leads continuous improvement and lean transformation projects, helping clients enhance customer operations and deliver our Leadership and People Excellence programme.
With a proven track record in driving transformational change, Kev has successfully tackled complex challenges across complaints, energy services, debt, smart metering, back-office operations, and renewable energy - both onshore and offshore - delivering immediate and sustainable results.
Recent achievements include leading the delivery of the Limitless Leadership Development Programme in partnership with E.ON Next, which was recognised as Best Training Programme at the Northern Contact Centre Awards 2024.
In 2025, Kev was named Transformational Leader of the Year at the East Midlands Leadership Awards, recognising his pivotal role in delivering our Leadership Excellence programme to over 350 leaders at E.ON Next.
Previously, Kev played a key role in helping a major energy retailer achieve its external complaints targets by leading an end-to-end complaint journey transformation. He also successfully delivered a back-office migration across billing and metering, optimising demand reduction and accelerating transition.
Kev held roles in operations, continuous improvement and transformational change within the energy industry for over 14 years before joining BFY.
Immersive coaching from experienced industry practitioners
At BFY Group, our coaches have held leading operational roles at some of the largest suppliers in Energy and Utilities.
This experience is the driving force behind our Leadership & People Excellence offering, providing a unique, immersive opportunity to develop on-the-job, with leaders who’ve seen and overcome challenges like yours.
Having worked in operational leadership roles within energy myself, I can really relate to the challenges that our Leadership Excellence clients face on a day-to-day basis. I'm incredibly passionate about this programme and the results it's delivering.
Kev Brown
Senior Manager
Contact Kev Brown if you'd like to know more about Leadership & People Excellence.
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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