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April Price Cap rises to £1,849 – tariff changes planned, and billing pressure grows
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How to reach a pre-agreed resolution with a customer
Industry data shows that change of supply, billing, and read dispute complaints require further actions to resolve the issue, often requiring the support of a back-office or a Resolution Manager.
Is it possible to deliver a large-scale customer migration, without large problems?
You might be thinking about re-platforming as your path to the future in Utilities, and rightly so. But before taking your first step, don’t underestimate the power of preparation. A properly structured approach will take more time to kick off, but this is always better than recovering from a false start.
Careers at BFY
Join our team of industry experts to help our clients deliver long lasting transformational change. As we continue to grow we're always on the look out for great people. We're currently expecting to hire another 10 roles across the next 6m.
Energy Bills Projected To Rise Despite EPG Extension
It's great news that Jeremy Hunt has extended EPG for a further 3 months at £2,500 - however the amounts customers pay is still projected to increase.
Retaining and attracting customers in a changing Energy market
In recent weeks, wholesale energy prices have started to fall, and Ofgem have announced a reduction in the energy price cap. If wholesale trends continue, we’re likely to see a renewed increase in sales activity and customer switching.
Collections aren't working: What now?
Now more than ever, suppliers must adopt a fair and effective approach to customer debt. We've created a free guide to help with this, containing insight on improving your predelinquency strategy, and developing your collections process.
Understanding the true costs to customers of the Energy Price Cap
In our latest Market Insights report we review the true cost to customers of the Energy Price Cap - and whilst the headline levels of the Price Cap are huge, the real costs felt by the end customer will be lower - driven by both Government support, and annualising the Energy Price Caps over 12 months of costs.
Welcome to BFY HQ – Our brand new office space
Recently, we made the short journey to a new office space, which was met with excitement by everyone at BFY. We also knew that some TLC was needed to make it feel like home. We wanted to create an inspiring space for ideas and collaboration. Somewhere that represented who we are, where we can continue to deliver exceptional work for our clients.
Reflecting on six months of team growth at BFY
There's been significant change at BFY HQ over the past six months. Welcoming new faces to the team is always exciting, and we've had the pleasure of doing this on 10 occasions since June 2022.
Government saves £0.26bn in December from reduced customer gas usage
Demand for gas amongst residential and small-business customers was almost 9% lower than expected in December, saving the government an estimated £260m on payments avoided via the Energy Price Guarantee (EPG) scheme.
Driving Operational Excellence
BFY help you to think ahead and solve your most challenging issues, with a team of operational excellence specialists and deep industry expertise.
Cost of living crisis - Are you managing debt effectively?
External cost of living pressures are continuing to have a significant impact upon customers and their ability to pay, leaving suppliers with mounting debt books that are increasingly difficult to manage.
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