Customer experience, cost pressures, and AI integration will remain key focus areas in 24-25 - so what can suppliers be doing now to manage them?
Lisa Moran, our Transformation lead, discusses:
- Empowering customer-facing agents to drive increased CSAT results
- Balancing service delivery with employee satisfaction as hybrid pressures increase
- Using AI in preparation for Market-Wide Half Hourly Settlements
- Maintaining a focus on traditional Operational Excellence activities
If you'd like to know more about any of the topics covered in this video, contact Lisa Moran.