Through our partnership with E.ON Next, BFY's industry experts are delivering immersive coaching in customer operations, helping over 350 operational leaders to achieve an ILM accreditation in Leadership Excellence.
In this video, Ramona Vlasiu (COO), Chris Shead (Director of Customer Operations), and Stefan Guy (Director of Debt) highlight how our programme is helping to drive a high performance culture at E.ON Next.
E.ON Next wins award for leadership development programme with BFY
We're proud to share that E.ON Next were winners at the Northern Contact Centre Forum Awards, receiving recognition for their leadership development programme, in partnership with BFY Group.
On the programme, our immersive approach has combined leadership theory with practical, hands-on coaching, moving beyond traditional learning and development methods.
Over 16 weeks, operational leaders from E.ON Next have received immersive on-the-job coaching, underpinned by structured classroom activity. BFY's leadership coaches have been fully integrated into E.ON Next's daily customer service operations, ensuring real-time learning and immediate impact.
Ian Barker, Managing Partner at BFY Group, said:
"We knew we had created something special when we saw a 43% increase in leadership capability, and at the accreditation ceremonies we saw leaders throwing their arms around their coaches in sheer joy for achieving the goal they set out to achieve."
This is a very proud moment, for what has been a number of years of blood, sweat, and tears going in to our leadership programme.
Ian Barker
Managing Partner
Immersive coaching from experienced industry practitioners
At BFY Group, our coaches have held leading operational roles at some of the largest suppliers in Energy and Utilities.
This experience is the driving force behind our Leadership & People Excellence offering, providing a unique, immersive opportunity to develop on-the-job, with leaders who’ve seen and overcome challenges like yours.
Having worked in operational leadership roles within energy myself, I can really relate to the challenges that our Leadership Excellence clients face on a day-to-day basis. I'm incredibly passionate about this programme and the results it's delivering.
Kev Brown
Senior Manager
Contact Ian Barker if you'd like to know more about Leadership & People Excellence.
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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