Case Studies
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Delivering ~£50m debt collection benefit for energy retailer
Identifying ~£30m cash benefit through debt maturity assessment
We partnered with an energy supplier to assess the maturity of their ~£150m debt book, identifying ~£30m of potential cash benefit through a series of tactical and strategic improvements.
£25m unbilled prevention and 150 FTE savings through billing transformation
Through the implementation of a Billing Excellence framework and design of a new operating model, we helped a leading energy supplier to achieve £25m in unbilled prevention, and a 30% improvement in billing health.
Enabling FTE savings and 15% call reduction through a new insight function
We helped our Kraken user client gain line of sight to eliminating 15% of calls, as well as implementing critical new reporting to support FTE reduction.
Collecting ~£10m cash through debt campaigns for an energy supplier
We partnered with a medium-sized energy supplier to overlay digital capability onto their debt management process and run bespoke campaigns, leading to improved customer engagement and collections performance.
Operating model re-design enables ~£4m benefit for metering provider
We partnered with a leading metering provider to re-design their end-to-end operating model and commercial framework, enabling ~£4m in benefits across service, growth, and cost-to-serve performance.
Avoiding a ~£75m settlement risk through MHHS Readiness Assessment
A large B2B energy supplier faced significant exposure to settlement costs as they prepared for Market-wide Half Hourly Settlement (MHHS) - with potential annual risks exceeding ~£75m.
Unlocking ~£5m in stranded B2B debt for energy supplier
Through a targeted review of debt processes and escalation pathways, we identified a ~£5m recovery opportunity for a B2B energy supplier. By segmenting a ~£20m debt book, improving workflow ownership, and introducing new performance KPIs, we enabled our client to take clearer, faster action on aged and previously inaccessible debt.
Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.
Strategic analysis identifies ~£103m in opportunities for energy retailer
We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.
Developing an ESG strategy in B2B Utilities through due diligence
BFY undertook a ESG Due Diligence assessment for our client, who was looking to develop their ESG strategy building on business sustainability and identify areas of value. The business was going through a period of transition and looking to take on additional investment to support long term growth.
Avoiding up to ~£60m lost sales value in system migration for energy supplier
We helped a large supplier to mitigate a potential ~£60m loss in SME energy sales, through the delivery of a robust migration framework.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.