Debt Case Studies
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Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Large energy retailer initiatives generate up to £15m in year one
Our client, a large energy retailer, had suffered an adverse impact to its gross margin as well as higher than planned debt balances. BFY Group was engaged to identify potential initiatives to close the client’s adverse financial position.
Debt collection per agent nearly doubles for large Energy supplier
Our client was aware it had an issue with the quality of debt conversations taking place between agents and customers. BFY Group partnered with the client over a six-month period, implement lasting change and nearly doubling the cash collected by each team member, delivering a benefit to the client of £3.5m per year.
Diagnostics identify debt management changes for challenger worth £13m in year one
Our client, a leading challenger brand in the UK residential energy market, has appointed a new board because the business’ commercial position was suffering due to legacy debt.
New multi-channel communications resolves bad-debt issues worth £15m
Our Client, a large energy brand supplying the UK business energy market was once known to have class-leading bad-debt processes. More recently their processes had become no longer fit-for-purpose, with more of its business customers getting into debt.