Awesome people, exceptional results
Meet The Team
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
View ProfileRachel Littlewood
Director
Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow
View ProfileTom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
View ProfileKelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
View ProfileKevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
View ProfileHannah Sword
Client Director
Hannah leads client engagements, striving to ensure clients gain significant value and benefits and from the work we deliver.
View ProfileJon Vincent
Senior Manager
Jon helps clients resolve problems with billing, settlements, and customer service.
View ProfileJonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
View ProfileLauren McCullough
Senior Manager
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.
View ProfileMatt Turner
Senior Manager
Matt helps lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.
View ProfileKev Brown
Senior Manager
Kev leads continuous improvement and lean transformation projects with our clients, supporting customer operations to deliver our Leadership and People Excellence programme.
View ProfileJoseph Cooper
Manager
Joseph supports our Retail clients to improve their operational processes and business performance.
View ProfileEd Breslin
Manager
Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.
View ProfileJohn Scott
Manager
John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.
View ProfileDrew Jackson
Manager
Drew partners with our clients to solve complex operational problems and deliver Lean Transformation activity.
View ProfileHolly Odle
Manager
Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.
View ProfileLeanne Armstrong
Manager
Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.
View ProfileLouise Willumsen
Manager
Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.
View ProfileAmber Morton
Manager
Amber partners with our clients to deliver transformation and performance improvement in collections and recoveries, service delivery and customer experience.
View ProfileIan Murray
Manager
Ian supports our Transformation clients by utilising his extensive experience in learning and development, and operational excellence.
View ProfileJit Parmar
Manager
Jit helps clients to navigate operational complexity to drive sustainable operational transformation and performance improvement, balancing customer needs with business value.
View ProfileAngela Tooley
Head of Private Equity, Infrastructure & ESG
Angela specialises in the creation and implementation of growth strategies, as well as supporting clients through special situations, with M&A advisory, restructuring, and crisis management.
View ProfileAndrew Santiago
Financial Controller
Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.
View ProfileCraig Sutherland
Senior Consultant
Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.
View ProfileArek Swedrowski
Senior Consultant
Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.
View ProfileNatasha Lunt
Senior Consultant
Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.
View ProfileAshley McLeod
Senior Consultant
Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.
View ProfileCarl Dixon
Senior Consultant
Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.
View ProfileKayleigh Gray
Senior Consultant
Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.
View ProfileJosh Marlow
Senior Consultant
Josh specialises in Lean Transformation, helping clients to achieve Operational Excellence by optimising processes and improving customer journeys.
View ProfileJames Ashley
Senior Consultant
James will support clients with the delivery of Transformation programmes, Strategy & Commercial projects, and ESG initiatives.
View ProfileWade Robertson
Senior Consultant
Wade specialises in Transformation, Value Creation and Project Management, helping clients to identify and deliver on opportunities of significant value.
View ProfileSimon Rowe
Senior Consultant
Simon helps our clients to reduce complaints and unnecessary contact, while improving customer and business outcomes.
View ProfileJulia Hughes
Senior Consultant
Julia helps clients to deliver commercial value and optimise their planning and performance management processes.
View ProfileMatt Atkinson
Consultant
Matt helps clients to deliver operational improvements, focussing on Operational Excellence, debt, and vendor management.
View ProfileJohn de Bono
Consultant
John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.
View ProfileSteve Cheung
Consultant
Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.
View ProfileTom Deen
Consultant
Tom works with clients to maximise efficiencies, improve processes, and ensure strong relationships are maintained.
View ProfileSophie Taylor-Jackson
Consultant
Sophie helps our clients to transform their business by identifying challenges, and realising potential efficiencies or optimisations.
View ProfileCharlotte Warman
Consultant
Charlotte helps our clients focus on their operational improvement strategy, and implement robust processes to enable informed decision making.
View ProfileJonathan Holland
Consultant
Jonathan supports clients with delivering operational improvements and focussing on Operational Excellence.
View ProfileLiz Brough
Executive Assistant
Liz is the Executive Assistant to Ian Barker, our Managing Partner, ensuring everything runs smoothly across scheduling, travel, and communication.
View ProfileClaire Tucker
Business Support Executive
Claire supports our Leadership Team and the general coordination of BFY, to help drive us towards our objectives.
View ProfileJacob Goddard
Marketing Executive
Jacob delivers engaging content across our online and offline channels, helping to develop BFY’s presence and enhance growth.
View ProfileAccreditations
Proud to be a Great Place To Work
I get real job satisfaction from doing great work for our clients, who trust us to deliver the messages and the changes that are needed – and I’m really proud to be able to do this with small teams of great people. Rachel Littlewood Director