Name: BFY Group
Price range: $

Ian Barker

Managing Partner

Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.

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Rachel Littlewood

Director

Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.

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Tom Bromwich

Director

Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.

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Kelly Payne

Director

Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.

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Kevin Scott

Director

Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.

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Hannah Sword

Client Director

Hannah leads client engagements, striving to ensure clients gain significant value and benefits and from the work we deliver.

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Jon Vincent

Client Director

Jon helps clients resolve problems with billing, settlements, and customer service.

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Jonathan Paton

Senior Manager

Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.

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Lauren McCullough

Senior Manager

Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.

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Matt Turner

Senior Manager

Matt helps lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.

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Kev Brown

Senior Manager

Kev leads continuous improvement and lean transformation projects with our clients, supporting customer operations to deliver our Leadership and People Excellence programme.

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Joseph Cooper

Manager

Joseph supports our Retail clients to improve their operational processes and business performance.

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Ed Breslin

Manager

Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.

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John Scott

Manager

John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.

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Drew Jackson

Manager

Drew partners with our clients to solve complex operational problems and deliver Lean Transformation activity.

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Holly Odle

Manager

Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.

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Leanne Armstrong

Manager

Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.

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Louise Willumsen

Manager

Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.

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Amber Morton

Manager

Amber partners with our clients to deliver transformation and performance improvement in collections and recoveries, service delivery and customer experience.

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Jit Parmar

Manager

Jit helps clients to navigate operational complexity to drive sustainable operational transformation and performance improvement, balancing customer needs with business value.

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Angela Tooley

Head of Private Equity, Infrastructure & ESG

Angela specialises in the creation and implementation of growth strategies, as well as supporting clients through special situations, with M&A advisory, restructuring, and crisis management.

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Andrew Santiago

Financial Controller

Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.

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Craig Sutherland

Senior Consultant

Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.

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Arek Swedrowski

Senior Consultant

Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.

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Natasha Lunt

Senior Consultant

Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.

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Ashley McLeod

Senior Consultant

Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.

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Carl Dixon

Senior Consultant

Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.

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Kayleigh Gray

Senior Consultant

Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.

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Josh Marlow

Senior Consultant

Josh specialises in Lean Transformation, helping clients to achieve Operational Excellence by optimising processes and improving customer journeys.

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James Ashley

Senior Consultant

James will support clients with the delivery of Transformation programmes, Strategy & Commercial projects, and ESG initiatives.

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Wade Robertson

Senior Consultant

Wade specialises in Transformation, Value Creation and Project Management, helping clients to identify and deliver on opportunities of significant value.

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Simon Rowe

Senior Consultant

Simon helps our clients to reduce complaints and unnecessary contact, while improving customer and business outcomes.

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Julia Hughes

Senior Consultant

Julia helps clients to deliver commercial value and optimise their planning and performance management processes.

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Matt Atkinson

Consultant

Matt helps clients to deliver operational improvements, focussing on Operational Excellence, debt, and vendor management.

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John de Bono

Consultant

John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.

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Steve Cheung

Consultant

Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.

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