Specialisms:​

• Operational Excellence
• Transformation
• Continuous Improvement
• Workflow and Process Automation

As a Manager at BFY Group, Drew partners with our clients to solve complex operational problems and deliver Lean Transformation activity, helping them to improve business and customer outcomes whilst maximising revenue.

Drew has 17 years' experience in the Utilities and Finance industries, holding 'Head of' roles in Operations, Business Intelligence and Continuous Improvement functions. Drew’s background covers customer service, back office, smart metering, continuous improvement, and automation. Drew has an excellent track record of tackling complex problems in high value processes, on and offshore, where immediate and sustained improvement is needed.

Examples of Drew's recent work include:

• Delivering lean transformation activity in an offshore, back-office environment, improving customer outcomes and timeliness whilst significantly reducing cost
• Transforming core E2E processes such as meter to cash within Utilities, and drawdown within Life and Pensions, to implement a control framework and automated resolutions. This helped to improve throughput, timeliness and accuracy of process, while reducing effort and operational cost