Specialisms

• Transformation
• Leadership & People Excellence
• Productivity & Efficiency

As a Manager at BFY, Ian supports our Transformation clients by utilising his extensive experience in learning and development, and operational excellence. Ian guides and delivers improvement pathways for leaders at all levels, to raise their personal skills and highlight development areas, while driving organisational effectiveness and growth.

Ian brings a wealth of experience from working across the Middle East, UK and Europe. He has an industry-wide learning and development background, delivering to multiple sectors including Banking, Automotive, and FMCG. Ian has also led learning and development functions for Global Pharmaceuticals, enabling business growth, employee up-skilling, and quality compliance in a highly regulated sector.

Ian specialises in designing and delivering impactful training programmes such as Negotiation Skills, Leadership Excellence, Customer Service, Presentation Skills, and Sales Expertise. These programmes consistently receive outstanding feedback for their effectiveness.

In previous roles, Ian has been responsible for the efficient performance of the business and employees, as well as quality standards, customer growth, and retention. Ian is particularly strong in systems and procedures, with an eye for detail that enables him to deliver to the highest standards. With the ability to coach and lead people, he has a proven track record of consistently achieving results under very challenging circumstances. 

Ian’s achievements include:

• Instigated and led an initiative to transform the onboarding process for a multi-national pharmaceutical organisation, delivering major improvements in employee satisfaction, while enabling a cross functional alignment within the organisation. The initiative produced efficient methodologies and created harmonious relationships between departments.
• Won and delivered a complex learning and development programme for a large-scale Middle East leisure attraction. The programme transformed the output of employees and substantially raised Customer Satisfaction results. It engaged and enthused employees to deliver higher standards, while improving efficiencies and collaborative working across departments.
• Led a UK-wide personal development programme based on UK Military values for disadvantaged, disengaged and vulnerable young people, resulting in unprecedented and extraordinarily positive changes in behaviour and engagement. This programme involved the coordination and effective management of multiple stakeholders and sponsors, presenting many logistical challenges that were effectively managed to successful outcomes.