Specialisms:

• Operational Excellence
• Process Optimisation
• Cost to Serve Transformation

Leanne is a Manager at BFY Group, helping clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.

Leanne is an operational continuous improvement and strategic transformation leader, with over eight years' experience delivering customer-focussed, sustainable solutions across Energy and Water.

Recently, Leanne's work has included designing and delivering a Customer Services target operating model and transformation programme, internally and offshore with outsourcing partners, at one of the largest business water retailers.