Energy & Utilities
We’ve benefited from BFY's hands-on approach, rigour and structure in managing the project and the broad range of skills they have contributed to make this work a success. Their deep experience in energy has really added value to us throughout.
Head of Transformation
Large Energy Company
ENERGY & UTILITIES
Navigating complexity to drive change in the energy transition
In an increasingly complex Energy & Utilities sector, we help organisations to navigate regulatory change, accelerate performance, and adapt to the demands of a shifting market. Each section of the value chain has its part to play as we move towards a cleaner, smarter future, and we’re proud to be supporting our clients on their journey.
Our experts have the know-how derived only from real sector experience, having built careers at the UK’s largest Energy & Utilities companies, before adapting their knowledge to the world of consulting.
We combine leading market insight with delivery expertise, helping clients to enact transformational change, and get ‘the hard stuff’ done. We’ve been a trusted partner to the sector before, during, and after the energy crisis – continuing our relationships deep into the energy transition.
Where do we work?
Energy Retail
Market-leading insight and expertise across Strategy & Commercial Excellence, Operational Turnaround & Recovery, and Transformation.
Water
Transforming customer experience and operational effectiveness, against the backdrop of increasing regulatory pressure and the cost-of-living crisis.
Environmental, Social & Governance
Providing a comprehensive audit and ranking of ESG related practices, programmes and metrics.
FT Leading Management Consultants
Exceptional Results in Energy & Utilities
Receiving four awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director
Case Studies
Celebrating our clients’ success
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.
Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.
Operational process improvements deliver ~£15m cash benefit for large energy retailer
We supported a large energy retailer with the management of its prepayment portfolio, where a shortfall in expected cash was causing a double-digit revenue gap. This problem was expected to increase in scale significantly, due to the ongoing energy crisis and its impact on prices.
MEET THE TEAM
Our Energy & Utilities experts
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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Rachel Littlewood
Director
Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow
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Tom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
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Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
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Expert insights for Energy & Utilities
Price Cap rising to £1,717 in Oct-24, savings available to those who fix now
Ofgem have today (23 Aug) announced a 10% increase (£149) in the headline Price Cap, which will rise to £1,717 for a typical Direct Debit (DD) customer from October. It’s the highest level since Q1-24, and follows two consecutive falls.
MHHS could pose a major commercial risk for suppliers
Market-wide Half Hourly Settlement (MHHS) has the potential to pose a major commercial risk for suppliers, with a risk of overpaying for energy purchases by up to 8%.
Domestic energy debt has reached £3.3bn, up £1.1bn in a year
Ofgem have shared their Q1-24 view of domestic energy debt, reporting a total debt value of £3.3bn in the industry (54% increase since Q1-23).
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