Energy & Utilities
We’ve benefited from BFY's hands-on approach, rigour and structure in managing the project and the broad range of skills they have contributed to make this work a success. Their deep experience in energy has really added value to us throughout.
Head of Transformation
Large Energy Company
ENERGY & UTILITIES
Market-leading expertise in Energy & Utilities
In an increasingly complex Energy & Utilities sector, we help organisations to manage regulatory change, accelerate performance, and adapt to the demands of a shifting market. Each section of the value chain has its part to play as we move towards a cleaner, smarter future, and we’re proud to be supporting our clients on their journey.
Our experts have the know-how derived only from real sector experience, having built careers at the UK’s largest Energy & Utilities companies, before adapting their knowledge to the world of consulting.
We combine leading market insight with delivery expertise, helping clients to enact transformational change, and get ‘the hard stuff’ done. We’ve been a trusted partner to the sector before, during, and after the energy crisis – continuing our relationships deep into the energy transition.
Where do we work?
Energy Retail
Market-leading insight and expertise across Strategy & Commercial Excellence, Operational Turnaround & Recovery, and Transformation.
Water
Transforming customer experience and operational effectiveness, against the backdrop of increasing regulatory pressure and the cost-of-living crisis.
Environmental, Social & Governance
Providing a comprehensive audit and ranking of ESG related practices, programmes and metrics.
FT Leading Management Consultants
Exceptional Results in Energy & Utilities
Receiving four awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director
Energy & Utilities
Our Impact
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.
Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.
Operational process improvements deliver ~£15m cash benefit for large energy retailer
We supported a large energy retailer with the management of its prepayment portfolio, where a shortfall in expected cash was causing a double-digit revenue gap. This problem was expected to increase in scale significantly, due to the ongoing energy crisis and its impact on prices.
Energy & Utilities
Meet the Team
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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Rachel Littlewood
Director
Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow
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Tom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
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Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
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Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
View ProfileEnergy & Utilities
Our Insights
Energy debt hits record £3.8bn, as Ofgem propose initiatives to raise standards
Energy debt has reached a new high of £3.8bn as of Q3-24, up £134m from the previous quarter, and £0.9bn over the past year. Alarmingly, £2.9bn (75%) of this debt remains without any repayment arrangement in place, with 2m customers in this bracket. Total debt has almost tripled since 2020, and the volume of customers without repayment arrangements is up 700k (55%) in the same period.
Price Cap at £1,738 – stable bills, but customer support remains critical
Ofgem have today (22 Nov) announced a £21 (1%) increase in the energy Price Cap, rising to £1,738 from January 2025. This increase won’t significantly impact bills, but affordability challenges continue, as Ofgem and the government consider options to address the underlying issues.
Creating a winning business readiness plan for MHHS
Ofgem’s deadline for Market-wide Half Hourly Settlement (MHHS) implementation is expected to be pushed back again, from December 2026 to May 2027. Given this is the most fundamental change to the electricity market since privatisation, the revised implementation timeline provides suppliers with a new opportunity to nail their readiness plan.
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