Energy Retail

We’ve benefited from BFY's hands-on approach, rigour and structure in managing the project and the broad range of skills they have contributed to make this work a success. Their deep experience in energy has really added value to us throughout.

Head of Transformation

Large Energy Company

Energy Retail

Leading expertise, straight from the Energy Retail sector

Energy retail is increasingly complex and dynamic. Whether adapting to ongoing changes to the price cap, engaging customers with innovative offerings, or addressing historic service challenges – the demands on suppliers are as varied as they are significant. Throw in the long-term goals of sustainability and affordability, and the overriding theme of change becomes impossible to ignore.

At BFY, we work with 75% of the UK’s energy retail market, partnering with boards and management teams to tackle their toughest challenges, realise opportunities, and achieve lasting results. We understand the complexities you face, bringing empathy and a commitment to drive transformative change in every project we deliver.

Our deep expertise is what sets us apart. We hire leading talent directly from the energy retail sector, equipping them with the consulting skills they need to be trusted advisors to our clients. 

How can we help?

Strategy & Commercial

We provide actionable insights to help you make strategic decisions that drive profit growth and long-term value.

Transformation

We partner with your teams to drive change effectively, delivering the outcomes you need while enhancing customer and employee experiences.

Operations & Service Recovery

When facing service challenges, we help you address root causes to restore performance and improve customer outcomes.

Customer Debt

Enhance your approach to managing debt, building a high performing, risk-focussed collections process.

Leadership & People Excellence

Create a service culture your customers will shout about, with our ILM-accredited programme.

Customer Experience

Build empowered, engaged teams that can resolve issues at first contact, reducing unnecessary costs and ensuring a seamless customer experience.

Energy Retail

Meet the Team

Ian Barker

Managing Partner

Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.

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Rachel Littlewood

Director

Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow

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Tom Bromwich

Director

Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.

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Kelly Payne

Director

Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.

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Kevin Scott

Director

Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.

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FT Leading Management Consultants

Exceptional Results in Energy Retail

Receiving four awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director