Water

Pair of wellington boots left in a puddle.
We’ve partnered with BFY for over 2 years now and have been really pleased with their ability to roll their sleeves up and work as part of our team to expedite delivery. When working together, we really value the contribution and material impact made by BFY's team, creating an ambitious and high achieving project environment whilst also passing on their expertise to the team.

Managing Director

Water Retailer

Water

Deep expertise for Water’s most urgent challenges

Water suppliers are facing a perfect storm. With bills set to rise over the next five years, many households are already under financial strain due to energy costs. Suppliers will need to step up their efforts to support customers, as Ofwat and the UK Regulators Network call for more proactive and effective engagement, recognising current standards aren’t good enough.

This pressure is compounded by the impact of climate change, aging infrastructure, and financial instability in the sector. To thrive, suppliers must strike a delicate balance between regulatory compliance, operational efficiency, and customer satisfaction, all while adopting new technologies and strategies to stay competitive.

At BFY, we partner with water suppliers to tackle these urgent challenges, unlock new opportunities, and deliver results that last. With our deep sector expertise and a commitment to driving meaningful change, we provide tailored solutions that not only address immediate issues but also lay the groundwork for long-term success. Our approach empowers clients to handle complexity with confidence, ensuring they remain competitive and resilient.

How can we help?

Strategy & Commercial

We provide actionable insights to help you make strategic decisions that drive profit growth and long-term value.

Transformation

We partner with your teams to drive change effectively, delivering the outcomes you need while enhancing customer and employee experiences.

Operations & Service Recovery

When facing service challenges, we help you address root causes to restore performance and improve customer outcomes.

Customer Debt

Enhance your approach to managing debt, building a high performing, risk-focussed collections process.

Leadership & People Excellence

Create a service culture your customers will shout about, with our ILM-accredited programme.

Customer Experience

Build empowered, engaged teams that can resolve issues at first contact, reducing unnecessary costs and ensuring a seamless customer experience.

Water

Meet the Team

Rachel Littlewood

Director

Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow

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Kev Brown

Senior Manager

Kev leads continuous improvement and lean transformation projects with our clients, supporting customer operations to deliver our Leadership and People Excellence programme.

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Jonathan Paton

Senior Manager

Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.

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Ed Breslin

Manager

Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.

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Joseph Cooper

Manager

Joseph supports our Retail clients to improve their operational processes and business performance.

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Drew Jackson

Manager

Drew partners with our clients to solve complex operational problems and deliver Lean Transformation activity.

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