Setting you up for enduring success
Customer Debt
Enhance your approach to managing debt, building a high performing, risk-focussed collections process.
Transformation
Get ahead of the competition by unlocking the benefits of transformational change.
Operations & Service
Take service quality to the next level by adopting the principles of Operational Excellence.
Strategy & Commercial
Empower your decision making and think differently, through the lens of actionable strategic insight.
Leadership Excellence
Create a service culture your customers will shout about, with our ILM-accredited programme.
Environmental, Social and Governance
Create value through an ESG lens, with due diligence to support investment, and accelerate your Net Zero journey.
Our people, services, and capabilities are all aligned to one shared goal – delivering exceptional results for our clients. It’s for this reason that we’ve gained a market-leading reputation in Energy and Utilities.
Ian Barker
Managing Partner
Working with us
Knowledge and experience you can count on
Our position in the market is due to our ability to solve the most intractable challenges our clients face, creating new opportunities for them to increase their profitability.
Whatever needs unlocking to enable you to deliver your financial commitments, we have the knowledge, experience and expertise required.
Here's a bit more about us:
• Founded in 2004
• Headquartered in Nottingham
• Independent, privately owned UK company
• Expertise in Energy, Water, and Private Equity
• Work with around 75% of UK energy retailers
• One of the UK's Leading Management Consultancies for 2024 in the Financial Times
• One of the UK's Best Workplaces in 2024, recognised by Great Place To Work
• Awarded Nottinghamshire Business of the Year in 2023
FT Leading Management Consultants
Recognised as industry leaders
Receiving four awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director
Case Studies
Celebrating our clients’ success
Challenger supplier reduces debt book by ~£30m with improved processes and new campaigns
Challenger energy supplier facing ~£75m debt book increase due to inefficient processes, a lack of collection campaigns, and little progress towards Ofgem smart meter install targets.
Identifying a ~£1m cost avoidance opportunity in a large supplier's customer migration
We supported a large energy supplier with the migration of its customer base to a new system provider. As this was a background migration, we helped the supplier to cleanse their existing customer data, ensuring that any potential risks were recognised in advance and managed effectively.
Accelerated M&A process on behalf of a Senior Secured Creditor
We deployed our accelerated M&A team to conduct due diligence analysis of the domestic retailer, modelling the business, and customer book, at pace to prepare for all disposal options.
Start a Conversation
Interested in working with us? We’re here when you’re ready.
Latest News
Insight from industry experts
Embracing energy policy uncertainty in the general election
Last week, we saw the major political parties launch their election manifestos, with energy being a significant topic. More market change is expected, alongside Ofgem's upcoming Price Cap review decision, but there's a good case for optimism.
Winter Preparedness - Is it time for a Debt Health Check?
Given the £bn increases in unsecured debt and Direct Debit failures over the past year, suppliers have an opportunity to re-assess how they're set up to deliver customer outcomes. Leveraging this understanding is key to take control in such a challenging macro environment - see how improvements can be brought to life in this blog.
Choosing a tariff is complex – How can suppliers provide clarity?
As wholesale energy prices begin to fall, we’re starting to see murmurs of activity in what’s been a very low-activity switching market. And the pace looks set to increase following Ofgem’s April price cap, alongside the cessation of the market stabilisation charge – which previously discouraged suppliers from offering switching incentives.