2024 Insights Roundup

With 2024 coming to a close, we’ve rounded up our most valuable insights of the year, reflecting some of the biggest challenges and opportunities faced by suppliers:

• Engaging customers: Unlocking savings through dynamic tariffs will require more customer engagement in 2025 - many are already capitalising
• Rising customer debt: Record debt levels piled pressure on customers, as well as suppliers' financial position ahead next year's financial resilience rules
• Preparing for MHHS: With the timeline delayed, suppliers can address a major commercial risk, and unlock ~£200m by improving settlement performance

Keep scrolling to see the full roundup - and join our mailing list for more insights like this in 2025.

Customers saved ~£150 on dynamic tariffs in 12m to Oct 2024. But a flatter wholesale market in 2025 means cheaper bills aren't guaranteed unless time of use is adjusted, as shown here

Growing market debt means domestic suppliers face an increasing challenge to ensure a strong financial position, ahead of financial resilience rules taking effect next year. Read more

Settlement performance has been falling since SMETS1 meters migrated to the DCC network. We explain why this could be costing suppliers ~£200m here, and look at how to take action.