MHHS Insights
INSIGHTS
Preparing for MHHS implementation
The Market-wide Half Hourly Settlement (MHHS) reform is set to transform the energy sector, delivering significant benefits to customers through greater efficiency, more accurate billing, and enhanced service offerings. As the industry prepares for this shift, organisations must manage a range of challenges, including updating systems and processes, engaging effectively with customers, and addressing workforce training and upskilling needs.
At BFY, our team offers deep expertise in delivering complex industry transformations, helping clients tackle these challenges through strategic planning, operational improvements, and risk mitigation. Our insights explore key questions such as:
- What are the key risks organisations must consider when implementing MHHS?
- What practical steps can suppliers take to ensure a smooth MHHS transition and maximise customer benefits?
- Who will emerge as the winners and losers in the industry once MHHS goes live?
Insights
Market-wide Half Hourly Settlement
MHHS presents major opportunity to reshape customer energy engagement
As suppliers remain focused on delivering the biggest industry transformation since privatisation, there is a risk that the customer perspective may not receive the attention it deserves. Market-Wide Half-Hourly Settlement (MHHS) will reshape every part of the supplier value chain - but what does that mean for customers?
Improving billing accuracy as potential Ofgem changes pose £200m+ risk
Suppliers may need to increase 'billed to actual' performance by 10%, if the back bill window is reduced to 6 months by Ofgem. See how to mitigate the commercial and operational risks in this article, and get tailored guidance from our interactive assessment.
MHHS could trigger ~£200m spike in physical meter read costs for suppliers
With just over half of meters operating in smart mode and many suppliers behind on installation targets, physical meter read costs are set to spike when MHHS goes live. The reform will empower customers to reduce bills, by aligning consumption with cheaper, greener energy - but significant progress is needed to ensure these benefits are widely accessible.
Creating a winning business readiness plan for MHHS
Ofgem’s deadline for Market-wide Half Hourly Settlement (MHHS) implementation is expected to be pushed back again, from December 2026 to May 2027. Given this is the most fundamental change to the electricity market since privatisation, the revised implementation timeline provides suppliers with a new opportunity to nail their readiness plan.
Dynamic tariffs saved £150 on electricity for typical customers in last 12 months
‘Typical’ customers would have saved £150 in the last 12 months on a dynamic time-of-use electricity tariff – but will need to be able to shift their consumption to achieve the same in 2025.
Getting operationally ready for change in a dynamic energy market
Avoiding expensive delays is key in any change programme, and the risks are getting greater with smart targets and MHHS on the horizon. Often, suppliers have the right idea on what to change, but fall short in realising benefits due to how the change is delivered. Here, we show why operational readiness is key to nailing this delivery, with five focus areas to sharpen your approach.
MHHS
Meet the Team
Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
View Profile
Jon Vincent
Client Director
Jon helps clients resolve problems with billing, settlements, and customer service.
View Profile
Lauren McCullough
Senior Manager
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.
View Profile
Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
View Profile
Holly Odle
Manager
Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.
View Profile
John Scott
Manager
John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.
View ProfileSubscribe today to receive the latest news and updates from BFY
By submitting my personal data, I consent to BFY collecting, processing, and storing my information in accordance with our Privacy Policy.