Free Whitepaper: Operations Transformation
It's set to be another high pressure winter for utility companies - getting operationally ready is a must. Act now with the opportunities in our free white paper, including practical steps to help you get ahead of the competition.
Operations Transformation
Getting ahead of the competition in Utilities
Energy & Utilities is becoming increasingly complex. Ofgem's ongoing Price Cap review, more innovative tariffs, and a new government pledging to eliminate fuel poverty - all creating an uncertain future.
When combined with higher demand levels typically seen during winter, the operational implications of these changes could be huge, piling further servicing pressure on suppliers.
To help you prepare, we've created a free white paper sharing best practices for Operations Transformation. It contains insights from our recent engagements with clients, asking key questions to help you get ahead of the competition.
Our Team
Market-leading transformation experience
Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
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Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
View ProfileOur Impact
Delivering exceptional results
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.
Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.
£4.5m in Bad Debt benefits for large energy retailer
We helped a large energy retailer to generate immediate in-year debt benefits through tactical interventions. Our programme delivered ~£4.5m in Bad Debt benefit and ~£8.5m in cash collection, all while maintaining customer and productivity measures within the operation.
Insights
Get the latest from our experts
Differentiating the customer journey in energy’s era of ‘similar servicing’
Market share gain and great customer service are becoming increasingly linked in Energy. But as suppliers invest in new operating systems, with many opting for the same or similar providers, how will suppliers differentiate their servicing offering to create a competitive advantage?
Identifying opportunities for smart rollout acceleration
The government's smart rollout target for 2025 is getting closer, and although our analysis shows most suppliers are set to fall short of 75% coverage, opportunities to hit the target still exist - as shown in this article.
Build the right path – Aligning change to business strategy
As businesses become more dynamic and creative, adapting to numerous customer and regulatory factors; often change initiatives can emerge that seem a great idea – but don’t fundamentally align to the strategic direction of the business. The result is a business busy delivering change, but not getting where it wants to be.